Privacy Policy

1. Introduction

Welcome to 39bd, Bangladesh's trusted online gaming destination. This Privacy Policy explains how 39bd ("we", "us", or "our") collects, uses, stores, and protects personal information provided by users ("you" or "your") when you access or use our website at https://39bd.bio and its associated services.

By registering an account and using the 39bd platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. This policy applies to all players based in Bangladesh and internationally who access our platform. All users must be aged 21 or above.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with personal information, including:

• Full name, date of birth, and gender
• Email address and phone number
• Home address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna), and country
• Government-issued ID or passport details for identity verification (KYC)
• Payment information, including bKash, Nagad, Rocket, Upay wallet IDs, and bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, etc.)

2.2 Automatically Collected Information

When you visit or interact with the 39bd platform, we automatically collect certain technical information to improve our services and ensure platform security:

• IP address, browser type, and operating system
• Device identifiers, screen resolution, and language settings
• Pages visited, time spent on each page, and navigation paths within the site
• Session data, cookies, and anonymised analytics data

3. How We Use Your Information

39bd uses the personal information we collect for the following purposes:

• Account registration, identity verification (KYC), and age verification to ensure all players are 21 or older
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts
• Providing customer support, responding to queries, and resolving account-related issues
• Sending service communications, account updates, and promotional offers (where you have opted in)
• Fraud prevention, anti-money laundering (AML) compliance, and responsible gaming monitoring

4. Cookies and Tracking Technologies

39bd uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform usage patterns. Cookies are small text files placed on your device when you visit our site. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to maintain your login session, store game preferences, and monitor security.

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of the 39bd platform, including login sessions and game continuity. By continuing to use our platform with cookies enabled, you consent to our use of cookies as described in this policy.

5. Data Sharing and Third Parties

39bd does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

• With payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) strictly for the purpose of completing financial transactions
• With game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) who power the games on our platform, under strict confidentiality agreements
• With fraud prevention, identity verification, and AML compliance partners who assist us in maintaining a safe and secure platform

We may also disclose your information where required by applicable law, court order, or government authority. In all cases, we require any third party to respect the security of your personal data and to treat it in accordance with applicable data protection principles.

6. Data Security and SSL Protection

39bd takes data security seriously. We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

6.1 SSL Encryption

All data transmitted between your device and the 39bd platform is encrypted using Secure Socket Layer (SSL) technology. This ensures that your personal details, payment credentials, and account information remain confidential during every interaction. You will notice the padlock icon and "https://" prefix in your browser's address bar when visiting our site, confirming that the connection is secure.

6.2 Account Security

We strongly recommend that all 39bd users choose a strong, unique password for their account and never share their login credentials with anyone. 39bd staff will never ask for your password via email, phone, or chat. If you suspect unauthorised access to your account, contact our support team immediately via [email protected].

6.3 Fraud Prevention

39bd operates a dedicated fraud prevention team that monitors account activity around the clock. Suspicious or unusual account behaviour — such as multiple login attempts from different locations, rapid large withdrawals, or inconsistent identity details — will trigger a security review. We may temporarily restrict account access during any active investigation to protect both the player and the integrity of the platform.

7. Your Rights and Choices

As a 39bd user, you have the following rights with respect to your personal data:

• Right to Access — You may request a copy of the personal data we hold about you at any time by contacting us at [email protected].
• Right to Rectification — If you believe any personal information we hold is inaccurate or incomplete, you may request a correction via our customer support team.
• Right to Erasure — Subject to our legal obligations (including AML record-keeping requirements), you may request deletion of your personal data. Note that certain transaction records must be retained for compliance purposes.
• Right to Withdraw Consent — Where your data processing is based on consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. Data Retention

39bd retains your personal information for as long as your account is active, or as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will retain your data for a minimum of five years as required for financial record-keeping and AML compliance.

Anonymised or aggregated data that cannot identify you personally may be retained indefinitely for analytical and business improvement purposes.

9. Children and Minors

The 39bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will take immediate steps to close the account and delete the associated data. If you are a parent or guardian and believe your child has accessed our platform, please contact us immediately at [email protected].

10. International Data Transfers

39bd operates primarily for users in Bangladesh. However, some of our third-party service providers, including game technology and payment processing partners, may be located in other countries. Where your data is transferred outside Bangladesh, we ensure that appropriate safeguards are in place, consistent with applicable data protection principles, to maintain the same level of protection as described in this Privacy Policy.

11. Changes to This Privacy Policy

39bd reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent on-site notice. Your continued use of the 39bd platform following the posting of any changes constitutes acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 39bd protects your information. If you have any questions about a specific change, please contact our support team before continuing to use the platform.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 39bd handles your personal information, please reach out to our privacy team. You can contact us by email at [email protected]. Our customer support team is available 24/7 to assist you. We aim to acknowledge all privacy-related queries within 48 hours and resolve them within 14 working days.